How we can help you?
よくある質問
—FAQ’s—
1. Where do Zasiki products come from?
Zasiki products are crafted locally in Indonesia using fine teak wood, designed and crafted by Indonesian professionals, and supervised by Japanese professionals
2. What is the material Product?
We produce solid teak furniture. See the details on each product information regarding our collections.
3. How is the transaction process?
The transaction will be processed using the Tokopedia platform
4. Would the goods be shipped after payment?
Yes, you will receive the order confirmation after your payment in Tokopedia and the shipping process will follow.
5. How long does the Pre-Order process for pre-order products?
The pre-order process takes 2 to 4 weeks depends on the product you’re buying.
6. Why should I buy furniture at Zasiki?
Zasiki products are crafted using solid teak with the value of Japanese Traditional Furniture. We empower the best local resources with Japanese professional supervision.
7. How long is the warranty for the purchased products?
We provide a 2-year warranty from the date of purchase, covering defects in materials and craftsmanship on all our furniture. This warranty applies under conditions of common household use but does not apply to defects that result from misuse, negligence, accident, or commercial use.
8. What if the product is damaged when arrived?
Please take a video when unpacking your goods, take a photo of the damaged area, and a photo showing the product as a whole. Then please report to us on Whatsapp 0811-1720-127 and email us at zasikidesign@gmail.com. Our team will assess the damage and inform you back within a maximum of 2×24 hours on business days for a solution. We will replace the product or take other corrective actions to solve the problem according to mutual agreement.If we do not receive any damage report within 1×24 hours, we consider that the product is received properly.
9. How is the product assembly process?
-The process of product delivery and assembly is executed on different days.
-For certain products that require an assembly process, our team will come to your house within a maximum of 7 business days after you receive the product.
-Assembled product shipping is only available for the Jabodetabek area. Other than that, a fee will be charged. Please Whatsapp or email us for the cost details.
Please note that the warranty does not apply if the product is assembled by the customer.

HOW TO SHOP
FAQ
BUSINESS HOURS
WEEKDAYS : 09.00 AM - 05.00 PM
FIND US ON SOCIAL MEDIA
OFFICE
Gedung Wisma Nugra Santana, Lt.10 unit 1008, Jln. Jendral Sudirman, Kav.7-8, Jakarta Pusat 10220
PHONE : 0811-1720-127
EMAIL : zasikidesign@gmail.com